- 1 hr1 hour
- Starting at $120/hrStarting at $120/hr
- 32nd Street Southeast|US
Any cancellations with less than 72 hours of notice are subject to a cancelation fee amounting to the total cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. CANCELLATION/NO SHOW/ RESCHEDULE POLICY Please provide at least 24 hours notice if you need to reschedule, cancel an appointment, or reduce your appointment hours. This gives us enough time to fill this time slot. If you call with 24 hours notice, you will be charged $50 fee if you choose not to reschedule a new appointment immediately. If you call with 24 hours’ notice and you reschedule immediately, the fee will be waived. Cancellations or appointment modifications made by our returning and new clients who do not reschedule their services with less than 24 hours notice may be charged the total cost of the scheduled appointment. No refunds will be provided for deposits or cancellations received less than 24 hours before a scheduled appointment. All Clients new to Lakeside Massage and Wellness Studio will be required to prepay for the full cost of the massage as a deposit to pre book an appointment. If you fail to cancel 24 hours prior to your scheduled appointment slot, and/or you do not show up for your appointment, you will be charged full price. Full refunds will not be given except in emergency situations and appropriate documentation will be requested prior to waving the fees. LATE ARRIVAL POLICY We regret that late arrivals will not receive an extension of scheduled onsite massage appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged. Inclement Weather and Emergency Cancellation Policy If an appointment is cancelled by the client or therapist for inclement weather, emergency or other valid reason (accident, covid-19 shutdown etc.), no fee will be charged to the client and we will rescheduled for a future date when it is safe to do so. Lakeside Massage and Wellness Studio reserves the right to cancel if it jeopardizes the safety of our therapists. NO SHOW POLICY Clients who fail to show for onsite massage appointments will not be given a full or partial refund. It is important that our onsite massage therapists are compensated for reserved time slots. INFORMED CONSENT Prior to each onsite massage session, the treatment plan will be discussed with you. At your first visit with us you will receive an electronic copy of the onsite massage therapy policies (if you havent already filled it out online) and will be asked to electronically sign the consent stating that you have read the information, understand it, and agree to comply with the professional onsite massage therapy policies and procedures. This will also have been emailed to you to fill out prior to your first visit. CLIENT PAYMENT POLICIES • Payments for services are due at the end of the day on the day of service • A valid credit card can be used to pre book your massage services • All new online Clients will be required to place the full cost of the massage as a deposit to pre book an appointment • If paying by check, checks must be received 48 hours prior to your scheduled appointment in order to receive massage services. • If paying by ACH draft, draft must be received 48 hours prior to your scheduled massage services. • Late payments are subject to a $50 late fee after the first 24 hours, and a $50 fee for every 30 days thereafter. • Fee for returned checks will be a $100 additional fee applied to your outstanding invoice.
9623 32nd St SE, Lake Stevens, WA 98258, USA